Refund policy
Refund Policy
At COMMUNECHAT LIMITED, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be times when you need to return an item or request a refund. This Refund Policy outlines the terms and conditions under which we accept returns and issue refunds.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Return Request: You must request a return within 14 days of receiving your order. The request must be made via email to [email protected].
Item Condition: The item must be in its original condition, unworn, and with all tags and labels intact. It must also be accompanied by the original packaging and any accessories or documentation that were included with the purchase.
Reason for Return: Returns are accepted for the following reasons:
The item is defective or damaged upon arrival.
The item does not match the description provided on our website.
The item was received late or not at all.
The item does not fit or meet your expectations.
2. Refund Process
Approval: Once we receive your return request, we will review it and notify you via email whether your return has been approved.
Return Shipping: If your return is approved, we will provide you with a return shipping address. You are responsible for arranging and paying for the return shipping costs, unless the return is due to our error (e.g., defective item, wrong item sent).
Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return conditions. If the item is found to be in acceptable condition, we will proceed with the refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card. If you paid by another method, we will arrange an alternative refund method.
3. NonRefundable Items
The following items are not eligible for returns or refunds:
Customized or Personalized Items: Items that have been customized or personalized to your specifications.
Underwear and Swimsuits: For hygiene reasons, these items cannot be returned unless they are defective.
Clearance or Final Sale Items: Items marked as "Clearance" or "Final Sale" are not eligible for returns or refunds.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at [email protected]. The same conditions for returns apply to exchanges. You will be responsible for the shipping costs associated with the exchange unless the exchange is due to our error.
5. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a return or exchange, please do not hesitate to contact us at:
Email: [email protected]
We are here to help and will do our best to resolve any issues you may have.
Thank you for shopping with COMMUNECHAT LIMITED. We appreciate your understanding and cooperation.